Free resource
The operator's platform scorecard
Use this sheet during a casino and sportsbook platform evaluation. Ask each supplier to demonstrate the same requirements. A presentation is useful context; a demonstrated workflow and a written commitment are stronger evidence for a buying decision.
1. Define the project
Operating entity
Target markets
New launch or replacement
Decision owner
Required decision date
Intended launch date
Three day-one requirements
2. Score the evidence
Score 0 for unconfirmed, 1 for a verbal answer, 2 for documented scope, and 3 for a relevant demonstration plus written scope. These are suggested evaluation scores, not an industry certification. A mandatory requirement can block selection regardless of the total.
| Requirement | Mandatory? | Score (0–3) | Evidence & release | Dependency | Owner |
|---|---|---|---|---|---|
| Casino player journey | |||||
| Sportsbook player journey | |||||
| Account and wallet behaviour | |||||
| Payments and reconciliation | |||||
| Relevant game and sports coverage | |||||
| Account restrictions and player protection | |||||
| Staff access and audit history | |||||
| Reporting and export | |||||
| Branding and languages | |||||
| Hosting and incident response | |||||
| Required integrations | |||||
| Exit and data handover |
3. Test the uncomfortable scenarios
Ask what happens when things go wrong. Use a controlled test environment and record both the player view and the operational record.
- An external service times out mid-session
- A payment is retried or charged back
- An account is restricted and the player appeals
- A game result needs investigation
- A sports settlement is corrected after payout
4. Make the decision
Write the unresolved requirements in one list. Give each an owner, the evidence needed and a decision date. Separate additional development from the standard subscription. Confirm market suitability with the appropriate specialists before committing to a launch.
If you want a second pair of eyes on the scorecard, bring it to a ScaleBets platform review or send it to us on Telegram.
Free resource
Bring your scorecard to a platform review
We will walk ScaleBets through the same requirements you score every supplier on.